Example Scenario: Administrator on Extended or Unexpected Leave
Client Background
A team, working on a tight deadline was faced with a difficult challenge; their Administrator had gone on unexpected extended leave. An alternative team Administrator was only available to offer two hours a week support due to their own large workload. The Manager quickly found the administrative tasks were piling up.
The Challenge
Emails were going unanswered resulting in unpleasant stakeholder responses.
Agendas and minutes weren’t sent resulting in unproductive meetings.
Uncertainty around end of month payment processing resulted in supplier non-payments which resulted in inaccurate forecasting and accrual data.
Filing was building up resulting in delays passing information on to management.
The Solution
The Manager needed a flexible and reliable solution to regain control over project operations. Enter Essential Admin Support, a service designed for teams in need of temporary administrative support.
Essential Admin Support Package
Email Management: monitored inbox system, flagged priority emails, and ensured all stakeholders received timely updates.
Meeting Management: non-response attendees were followed up, agendas sent and actions recorded resulting in more productive meetings.
Financial Tracking: invoices were monitored, flagged to appropriate authority level and payments were made. Monthly spend reports were analysed against budgets and forecasts, allowing monthly reports to be produced timely.
Electronic Filing: temporary filing structure were created for key documents allowing quicker retrieval and able to be transferred easily into existing filing structure once Administrator was back on board.
By utilising The Organised Hour’s ‘Essential Admin Support’, valuable time can be regained as well as allowing a stress-free return for Administrators.
Whether your Administrator is on leave, you simply need extra hands on deck or you want to prevent the above happening to your team in the future, The Organised Hour can help.
You can connect with me on eden@theorganisedhour.com.
